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FAQs

Delivery

Tee's, kid's tee's, adult hoodies: Dispatched within 24 hours - 48 hours estimated delivery between 2-12 business days.

Jackets, hats, phone cases, beanies & kid's hoodies: Dispatched within 24 hours - 48 hours estimated delivery between 2-30 business days.

*please note there may be delays due to COVID-19*

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities in Brisbane and Victoria. If our Australian fulfillment warehouses are waiting on stock, your order will be fulfilled by their international warehouses to avoid further delays.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders (customers outside of Australia). This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  •  Check your shipping confirmation email for any mistakes in the delivery address
  •  Ask your local post office if they have your package
  •  Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at newdeity@outlook.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

    Orders

      How are your products made?

      We work with a print-on-demand fulfillment business.

      How do I track my order?

      You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at newdeity@outlook.com.

      Can I cancel my order before it is shipped?

      No you can not cancel once your order has been submitted. We work with a print-on-demand drop shipper so orders are fulfilled specifically for each order.

      I received a wrong/damaged product, what should I do?

      We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at newdeity@outlook.com within 14 days time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

      Returns

      What’s your return policy?

      We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at newdeity@outlook.com!

      Do you offer refunds?

      Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at newdeity@outlook.com with photos of wrong/damaged items and we’ll sort that out for you.

      Can I exchange an item for a different size/color?

      At this time, we don't offer exchanges. If you’re unsure which size would fit, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at newdeity@outlook.com within 14 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!